Frequently Asked Questions

What if I need my ring to be resized?
Most rings can be resized but this is dependent on the ring style and setting of the gemstones. Generally, ladies’ rings are a size N and mens’ rings are a size R. If a ring needs to be resized, please visit us instore or contact us for a quote.

What does carat mean?
Carat is the unit of weight for a diamond. Diamonds can range in weight from a fraction of a carat to several carats. One carat equals 0.2 metric grams. A carat can be further divided into points. 1 carat equals 100 points. Therefore, a half carat equals 50 points and a 25 pointer is a quarter carat. When considering diamonds of equal quality, the larger stone will have more value.

What does it mean when a pearl is ‘cultured’ and ‘freshwater’?
Cultured pearls are humanity’s work at duplicating what nature first started. A ‘seed’ or ‘nucleus’ (typically a round bead made of mother of pearl) is inserted into the oyster and the oyster is returned to the sea. The oyster will coat this ‘seed’ with nacre to create a cultured pearl. Freshwater pearls are also cultured. Multiple tissue seeds are inserted into a freshwater mussel. The mussel coats these seeds with nacre to produce cultured freshwater pearls.

What does created mean?
Created gemstones are man-made. They are grown in strictly controlled laboratory conditions to recreate the brilliance of rare natural gemstones.

What does TDW mean?
Total diamond weight of all of the diamonds set into the applicable product.

Do you offer engraving?
Yes, we offer an instore engraving service. Please visit us instore or contact us for a quote.

Do you offer layby?
Yes, we are happy to offer a layby payment plan instore. Our normal layby terms require a 25% initial deposit, and regular payments of the balance within 3 months of the original transaction date. See instore for further details.

Do you offer repairs?
Yes, we are experts in both jewellery and watches repairs. Please present your item/s to any of our friendly team in-store and we will be able to provide you with an estimate for the repair.

How can I subscribe to your newsletter?
We invite you to register to become a ‘VIP’ on our homepage. You will then receive our regular newsletters, invites, special offers, birthday gift and more.

Do you ship internationally?
We are unable to accept international orders.